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C-TCRM20-72 latest dumps

C_TCRM20_72 SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2

Solution: SAP CRM
Delivery Methods: Certification
Duration: 180
Level: Associate
Sub-solution: Strategic Enterprise Management
Component: SAP Application Overview
Exam: - 80 questions, PDF Link, Cut Score 63
Product Group: SAP Business Suite
Languages: German, English

SAP CRM master data > 12%
SAP CRM basic functions > 12%
SAP CRM interaction channels > 12%
SAP CRM technology and integration > 12%
SAP CRM business scenarios > 12%
CRM user interface > 12%
SAP CRM transactional processing 8% - 12%
CRM Middleware 8% - 12%

The "SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP2" certification exam verifies that the candidate has the basic knowledge required in the area of SAP Customer Relationship Management. This certificate proves that the candidate has an overall understanding of the application consultant profile for CRM solutions, and can implement this knowledge practically in projects under guidance of an experienced consultant. This certificate is a highly recommended - although not mandatory - prerequisite for qualification to CRM Application Professional in any of the specialist areas. It is recommended as an entry-level qualification to allow consultants to get acquainted with the fundamentals of CRM.


To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training.
  • You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system). 



  • NO.1 Business partners created in SAP CRM are not transferred to SAP ERP.
    What do you need to do to resolve this CRM-Middleware-related problem?
    Note: There are 3 correct answers to this question.
    A. Check erroneous BDoc messages in SAP CRM.
    B. Check object management in SAP CRM.
    C. Check erroneous BDoc messages in SAP ERP.
    D. Check number range assignments in SAP ERP and SAP CRM for business partners.
    E. Check RFC connections between CRM and ERP.
    Answer: A,D,E

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    NO.2 SAP ERP material master data can be loaded into SAP CRM product master data using CRM
    Middleware.
    What Customizing is required before this can take place?
    A. Material master classification
    B. Base hierarchies
    C. Item categories
    D. Condition data
    Answer: B

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    NO.3 There are several Interaction Center (IC) functions that help agents to work effectively within
    the IC application.
    Which of the following features are related to agent guidance?
    Note: There are 2 correct answers to this question.
    A. Knowledge article routing
    B. Service-level workflows
    C. Interactive scripting
    D. Intent-driven interaction
    Answer: C,D

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    NO.4 Which of the following are standard CRM Web Channel scenarios?
    Note: There are 2 correct answers to this question.
    A. Business to Consumer (B2C)
    B. Business to Business (B2B)
    C. Business to Partner (B2P)
    D. Business to Employee (B2E)
    Answer: A,B

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    NO.5 What can you maintain in the SAP CRM organizational model?
    Note: There are 2 correct answers to this question.
    A. General attributes for organizational units
    B. Direct assignment of a responsible employee to an organizational unit
    C. Direct assignment of the responsible organizational unit in the employee master data
    D. Direct assignment of a responsible employee to a position
    Answer: A,D

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    NO.6 Which of the following object types can you define in the CRM Middleware administration
    console?
    Note: There are 3 correct answers to this question.
    A. Business objects
    B. Publications
    C. Customizing objects
    D. Subscriptions
    E. Sites
    Answer: B,D,E

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    NO.7 How can an SAP end user with the role "Sales Professional" generate a report of all the activities
    with the status "open"?
    Note: There are 2 correct answers to this question.
    A. Create a new interactive report using the application wizard.
    B. Use the SAP InfoSet in the SAP GUI.
    C. Use the search function for activities.
    D. Create a new BI interactive dashboard with a BW query.
    Answer: A,C

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    NO.8 You want to gather information from your customers.
    Which option within SAP CRM supports this requirement?
    A. E-mail Response Management System
    B. Partner Channel Management
    C. CRM Web Channel
    D. Survey tool
    Answer: D

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    C-TCRM20-72 PDF VCEExam Code: C-TCRM20-72
    Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2
    One year free update, No help, Full refund!
    C-TCRM20-72 Exam Dumps Total Q&A: 80 Questions and Answers
    Last Update: 03-24,2015

    C-TCRM20-72 Practice Exam Detail : Click Here

     

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  • Posted 2015/3/25 15:10:46  |  Category: SAP  |  Tag: C-TCRM20-72SAP