Solution: SAP CRM
Delivery Methods: Certification
Duration: 180
Level: Associate
Sub-solution: Strategic Enterprise Management
Component: SAP Application Overview
Exam: - 80 questions, PDF Link, Cut Score 63
Product Group: SAP Business Suite
Languages: German, English
SAP CRM master data > 12%
SAP CRM basic functions > 12%
SAP CRM interaction channels > 12%
SAP CRM technology and integration > 12%
SAP CRM business scenarios > 12%
CRM user interface > 12%
SAP CRM transactional processing 8% - 12%
CRM Middleware 8% - 12%
The "SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP2" certification exam verifies that the candidate has the basic knowledge required in the area of SAP Customer Relationship Management. This certificate proves that the candidate has an overall understanding of the application consultant profile for CRM solutions, and can implement this knowledge practically in projects under guidance of an experienced consultant. This certificate is a highly recommended - although not mandatory - prerequisite for qualification to CRM Application Professional in any of the specialist areas. It is recommended as an entry-level qualification to allow consultants to get acquainted with the fundamentals of CRM.
To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training.
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Exam Code:
C_TCRM20_72Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2
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C_TCRM20_72 Dumps PDF Total Q&A: 80 Questions and Answers
Last Update: 03-24,2015
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NO.1 You want to gather information from your customers.
Which option
within SAP CRM supports this requirement?
A. E-mail Response Management
System
B. Partner Channel Management
C. CRM Web Channel
D. Survey
tool
Answer: D
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NO.2 There are
several Interaction Center (IC) functions that help agents to work effectively
within
the IC application.
Which of the following features are related to
agent guidance?
Note: There are 2 correct answers to this question.
A.
Knowledge article routing
B. Service-level workflows
C. Interactive
scripting
D. Intent-driven interaction
Answer: C,D
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NO.3 What
can you maintain in the SAP CRM organizational model?
Note: There are 2
correct answers to this question.
A. General attributes for organizational
units
B. Direct assignment of a responsible employee to an organizational
unit
C. Direct assignment of the responsible organizational unit in the
employee master data
D. Direct assignment of a responsible employee to a
position
Answer: A,D
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NO.4 Which of the following
object types can you define in the CRM Middleware
administration
console?
Note: There are 3 correct answers to this
question.
A. Business objects
B. Publications
C. Customizing
objects
D. Subscriptions
E. Sites
Answer: B,D,E
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NO.5 Which of the following are standard CRM Web
Channel scenarios?
Note: There are 2 correct answers to this question.
A.
Business to Consumer (B2C)
B. Business to Business (B2B)
C. Business to
Partner (B2P)
D. Business to Employee (B2E)
Answer:
A,B
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NO.6 Business partners created in SAP CRM are not
transferred to SAP ERP.
What do you need to do to resolve this
CRM-Middleware-related problem?
Note: There are 3 correct answers to this
question.
A. Check erroneous BDoc messages in SAP CRM.
B. Check object
management in SAP CRM.
C. Check erroneous BDoc messages in SAP ERP.
D.
Check number range assignments in SAP ERP and SAP CRM for business
partners.
E. Check RFC connections between CRM and ERP.
Answer:
A,D,E
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NO.7 SAP ERP material master data can be loaded into SAP CRM
product master data using CRM
Middleware.
What Customizing is required
before this can take place?
A. Material master classification
B. Base
hierarchies
C. Item categories
D. Condition data
Answer:
B
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NO.8 How can
an SAP end user with the role "Sales Professional" generate a report of all the
activities
with the status "open"?
Note: There are 2 correct answers to
this question.
A. Create a new interactive report using the application
wizard.
B. Use the SAP InfoSet in the SAP GUI.
C. Use the search function
for activities.
D. Create a new BI interactive dashboard with a BW
query.
Answer: A,C
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