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NEW QUESTION NO: 6
Application Management Service is comprised of the Application Management Director and which additional component?
A. License Manager
B. Configuration Server
C. Elite Multichannel Desktop
D. Control Panel
Answer: D
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100109343 (p.6)
NEW QUESTION NO: 7
Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?
A. System-Parameters Security
B. System-Parameters Customer-Options
C. Feature-Related System Parameters
D. Special System Parameters
Answer: C
NEW QUESTION NO: 8
Which statement about real-time reports is true?
A. Agent reports can include information about voice and multimedia contacts
B. Queue reports can include information about voice and multimedia contacts
C. Telephony-based reports include Agent, Device, and Vector
D. Queue reports can include information about telephony contacts only
Answer: A
NEW QUESTION NO: 9
When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three features are added? (Choose three.)
A. Call Management System (CMS)
B. Hunt Group
C. Expert Agent Selection (EAS)
D. Service Level Maximizer
E. Business Advocate
Answer: C,D,E
NEW QUESTION NO: 10
The Voice Work Item is based on which system parameter feature of the Communication Manager?
A. Hunt Groups
B. Expert Agent Selection (EAS)
C. Vector DN
D. Universal Call ID (UCID)
Answer: D
NEW QUESTION NO: 11
A customer is planning to use the Application Enablement Server (AES) so they receive an enhanced set of application programming interfaces that improves the functionality of the Avaya Communication services.
Which statement describes additional benefits the customer can receive by using AES?
A. AES allows the XML server to manage the databases
B. AES is an optional component of Elite Multichannel
C. AES consolidates multiple CTI servers onto a single platform
D. AES communicates directly with the Multichannel Desktop
Answer: C
NEW QUESTION NO: 12
Which component provides audio support in Avaya Aura® Call Center Elite?
A. S8300 Server Blade
B. Communication Manager
C. System Manager
D. Avaya Aura® Media Server
Answer: D
NEW QUESTION NO: 13
A customer with Avaya Aura® Call Center Elite and Call Center Elite Multichannel wants to integrate the Elite Multichannel Desktop with the Contact Database.
What information will the customer need?
A. access to the telephone using the telephony plug-in
B. access to the email details including past messages using the email plug-in
C. access to the customer information using the directory plug-in
D. access to the telephone using the voice plug-in
Answer: C
NEW QUESTION NO: 14
A user has licenses for 50 agents in their Avaya Aura® Call Center Elite Multichannel application. At a particular time, 30 agents are logged in.
When a new agent logs into a Multichannel Agent Desktop, what can occur?
A. Call Center Elite Multichannel application displays no error message because the maximum number of licensed concurrent agents is not logged in
B. Call Center Elite Multichannel application displays an error message because the number of licensed agents has exceeded the maximum number allowed
C. Call Center Elite Multichannel application displays an error message because the number of licensed agents is not the same as the number that are logged in
D. Call Center Elite Multichannel application displays an error message because the new agent isn't known in the system
Answer: A
NEW QUESTION NO: 15
If an agent has the skills to handle one call:
Call 1, with priority 3 that is queued for 10 minutes with skill level 5 Call 2, with priority 3 that is queued for 15 minutes with skill level 10 Call 3, with priority 5 that is queued for 15 minutes with skill level 15 Call 4, with priority 1 that is queued for 15 minutes with skill level 15 Under the greatest need handling preference, which of the calls with the agent handle first under the greatest need handling preference?
A. Call 3
B. Call 2
C. Call 4
D. Call 1
Answer: C
NEW QUESTION NO: 16
Which two statements regarding the description of the License Director features are true? (Choose two.)
A. It provides licenses for the number of ACD users
B. It is a Windows service
C. It polls the licenses from the WebLM server
D. It only uses the key VALUE_CCM_VOICE to license Multimedia Agent Desktop
E. It is configured to control the number of SQL licenses
Answer: A,C
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100175255