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NEW QUESTION NO: 7
If your software is not working, what is the best practice to determine how to fix the concern?
A. Use the nine disciplines associated with troubleshooting to identify and describe the problem
B. The ability to get the software running immediately will solve all business needs
C. Do a root cause analysis and gather information to solve the problem to prevent future issues
D. Monitor logs and alerts for information for a few months to determine the problem
Answer: D

NEW QUESTION NO: 8
A Call Center Elite installation handles approximately 50 calls per hour using 30 agents. You want to expand the Elite installation to double the capacity of calls with 20 agents in another city.
Which type of installation should you use when installing a remote Call Center Elite instance?
A. Use quick installation of all components
B. Use manual installation of all components
C. Use manual installation of a few components
D. It does not matter which installation method you choose
Answer: C

NEW QUESTION NO: 9
What property of the SET command makes the command unique when dealing with variables?
A. The SET command allows variables to be manipulated using arithmetic and string operators
B. The SET command allows you to place calls in a particular queue
C. The SET command allows a group of variables to follow a specific pattern
D. The SET command reassigns variables to new values during the process of a vector
Answer: A

NEW QUESTION NO: 10
Refer to the exhibit.

Based on the agent idle time and call flow in the exhibit, to which location will the call be queued?
A. Location 4
B. Location 2
C. Location 1
D. Skill 77
Answer: C

NEW QUESTION NO: 11
A customer using the TTrace tool wants to see a list of services that have been configured, and also select their respective logging levels.
Which TTrace tool will accomplish this?
A. TTrace Configuration
B. TTrace Console
C. TTrace Server
D. TTrace Log2Zip
Answer: C

NEW QUESTION NO: 12
A customer reports that they received the message 'Tserver Link Up'.
What should you advise them to do?
A. Connect the Tserver to establish the link between the Tserver and the Communication Manager
B. Check that the Tserver details are correct and AES Server is running
C. Check the License Director configuration and ensure that the service is running
D. Nothing. This is just a message indicating the specified link is established
Answer: B
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100109343 (p.17)

NEW QUESTION NO: 13
A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions.
Which object should the customer check to evaluate the system performance?
A. Traffic reports
B. Trace files
C. Log files
D. System files
Answer: A

NEW QUESTION NO: 14
A customer has calls coming into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if it is answered at a different site.
Which two features should be used in the vectors to ensure that all calls are answered in a timely fashion?
(Choose two.)
A. Enhanced Look-ahead Interflow
B. Look-ahead Interflow
C. Expected Wait Time
D. Virtual Outflow
E. Network Call Redirection
Answer: C,E

NEW QUESTION NO: 15
Refer to the exhibit.

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?
A. The call will be disconnected
B. The call will be routes to 2048
C. The call will be routed to 2049
D. The call will queue to skill 1
Answer: A

NEW QUESTION NO: 16
You have Avaya Aura® Call Center Elite Multichannel installed on a Windows 2012 Server.
How do you locate server application events?
A. Use the Communication Manager to check programming
B. Use TTrace to review events on the server
C. Use Windows Services to check for log files
D. Use the ping command to check reachability
Answer: B

NEW QUESTION NO: 17
When a customer generates a TTrace log file there are specified components in each line item of the log file.
Which data do these components include?
A. The log file includes the date, the time, the name of the processes, the system where the process is running, and the process ID
B. The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the agent handling contacts
C. The log file includes the name of the processes, the system where the process is running, and the process ID
D. The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the user on the system
Answer: C
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/101027465 (p.11)