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Exam 98-369
Office 365
Published: January 5, 2015
Languages: English, Chinese (Simplified), Chinese (Traditional), French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish, Spanish (Latin America)
Audiences:IT professionals
Technology: Office 365, Microsoft Intune
Credit toward certification: MTA
Cloud Fundamentals

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Skills measured

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Describe cloud principles and delivery mechanisms
Differentiate between on-premises IT service models; differentiate between subscription or pay-as-you-go versus upfront CapEx/OpEx funding model; use cloud services to expand capacity (elasticity of the cloud), scalability, redundancy, and availability; differentiate between cloud services that are configurable versus on-premises services that are customizable
Describe cloud security requirements and policies
Describe how cloud services manage privacy, how compliance goals are met, how data is secured at rest or on-the-wire, and how data and operations transparency requirements are met
Describe how a cloud service stays up to date and available
Describe the service/feature improvement process; monitor service health, service maintenance, and future roadmap publishing; identify guarantees, service level agreements (SLA), and capping of liability of the cloud service provider
Describe the different types of cloud services
Differentiate between types of cloud services and their characteristics, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS); integrate the cloud with on-premises services in hybrid scenarios

Identify the requirements and dependencies for using Office 365 and Microsoft Intune
Plan networking and domains, firewall rule, client requirements, bandwidth implications, and DNS
Select a cloud service plan
Understand the different options and plans available for Office 365 and Microsoft Intune
Sign up for cloud services
Name your tenant, set up your first administrator, determine tenant location
Set up the initial configuration of cloud services
Register domains, verify domains, choose the domain purpose; identify required DNS record types

Create users and groups, and assign services and licenses
Differentiate between cloud identities (Online identity, Synchronized identities, Federated identities), create and manage users and identities, delete and restore users (soft delete), create and manage groups, assign and revoke licenses, determine user locations
Assign permissions in Office 365 and Microsoft Intune
Assign or revoke administrative roles; manage delegated admins; manage password policies, subscriptions, and licenses
Monitor service health in Office 365 and Microsoft Intune
Monitor the Service Health dashboard, subscribe to RSS feeds, monitor the maintenance schedule, monitor the message center, log service support requests, configure alerts

Configure Exchange Online
Manage recipients (mailboxes, shared mailboxes, resources, contacts, groups), manage anti-spam and antivirus settings
Configure SharePoint Online, including OneDrive
Create SharePoint team sites, configure external sharing, set up social features using newsfeeds or Yammer, apply themes, set storage and resource limits
Configure Skype for Business Online
Manage Skype for Business user options, manage external communication settings, configure dial-in settings and meeting invitation options, configure Skype for Business Online DNS
Configure Microsoft Intune
Install Microsoft Intune client management software, create and deploy policies, automate installs, identify software requirements, set up notifications, identify mobile device management policies

Resolve sign-in and Office application installation issues
Troubleshoot sign-in issues, forgotten passwords, connection problems, difficulty activating Office applications, and difficulty connecting mobile devices to Office 365 or Microsoft Intune; choose between 32-bit and 64-bit; identify when an Office repair is required; identify operating system requirements for Office 365 ProPlus; browser requirements and specific versions of Internet Explorer
Resolve email and calendar issues
Troubleshoot issues receiving and sending email, troubleshoot issues accessing a delegated mailbox
Resolve SharePoint and OneDrive issues
Identify storage limits, troubleshoot “Open with Explorer” not working and OneDrive not syncing, recover deleted files
Resolve Skype for Business issues
Troubleshoot Skype for Business sign-in issues, troubleshoot connection issues to Skype for Business Online, troubleshoot communicating to Skype consumer users and users in other companies using Skype for Business

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