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NO.1 What is the BEST description of the purpose of the service operation stage of the service
lifecycle?
A. To design and build processes that will meet business needs
B. To decide how IT will engage with suppliers during the service lifecycle
C. To proactively prevent all outages to IT services
D. To deliver and manage IT services at agreed levels to business users and customers
Answer: D

ITILFND Bible   

NO.2 Which process has the purpose to ensure that, by managing the risks could seriously affect IT
services, the IT service provider can always provide minimum agreed business-related service levels?
A. Financial management for IT services
B. IT service continuity management
C. Change management
D. Service catalog management
Answer: B

ITILFND Objectives   ITILFND Sheets   
Explanation:
References: Reference: http://wiki.en.itprocessmaps.com/index.php/ITIL_V3_Service_Design (See IT
service continuity management)