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NO.1 Which of the following are basic concepts used in access management?
A. Normal, temporary, emergency, personal, group
B. Personnel, electronic, network, emergency, identity
C. Physical, personnel, network, emergency, service
D. Rights, access, identity, directory services, service/service components
Answer: D

NO.2 Which one of the following do technology metrics measure?
A. The end-to-end service
B. Customer satisfaction
C. Processes
D. Components
Answer: D

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