NO.1 Which of the following diagnostics is a unique test suite for Mac mini Server and Mac Pro
Server?
A. AXD
B. AHT
C. AST
D. ASD
Answer: A

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Explanation:
Apple Server Diagnostic (AXD)A unique test suite for Mac mini Server, Mac Pro
Reference:https://quizlet.com/56091769/unit-6-flash-cards/

NO.2 Francine states that she does not see anything on her iMac display when she turns it on. Which
of the following should you use first to isolate as either a backlight issue or a video signal issue?
A. A flashlight
B. A replacement LCD panel
C. A replacement logic board
D. A replacement backlight power board
Answer: B

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NO.3 When plugged in, which component of an iMac remains energized even if the computer is
powered off?
A. Power Supply
B. Optical Drive
C. Hard Drive
D. SSD
Answer: A

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NO.4 Which of the following could indicate accidental damage when inspecting the inside of a Mac
mini (Late 2012) before a repair?
A. Light dust in the fans
B. Third-party RAM installed
C. Lint gathered near the rear vents
D. Oxidation or discoloration of the logic board
Answer: D

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NO.5 Which of the following is a valid electrical safety precaution when working on a computer or
display with exposed, potentially energized parts?
A. Use only metal screw drivers or fingers as needed to connect or disconnect cables.
B. Always wear an ESD wrist or heel strap when working on plugged in systems.
C. Be very careful handling the logic board or power supply while the computer is plugged in.
D. Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before
working on the computer.
Answer: D

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Explanation:
Rings, watches, necklaces or any metallic wearables should be removed because metal will disturb
the inner circuitry and the static charge will transfer to the sensitive parts of the computer.
Reference:http://mdex-nn.ru/uploads/imac12.pdf(page 3, electrical safety precautions

NO.6 Janine explains that WI-FI connectivity from her MacBook Pro is intermittent when she is at
home. Which of the following questions would help you further evaluate this WI-FI issue?
Select two.
A. What web browser are you using?
B. Are all wireless computers affected?
C. Is FileVault 2 on?
D. How much RAM do you have installed?
E. Are you experiencing billing issues with your service provider?
F. Are any hubs, routers, or other computers connected to the network?
Answer: E,F

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NO.7 According to the Apple Troubleshooting theory, at what stage should you run a diagnostic?
A. After determining the issue is not hardware
B. After determining the issue is Education Opportunity
C. After determining the issue is caused by the Environment
D. After determining the issue is with the device's Software or Hardware
Answer: D

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NO.8 Which THREE of the following items are appropriate to use for ESD prevention?
A. Metal work surface
B. Power supply discharge tool
C. Grounded work mat
D. Wrist strap and cord
E. Wireless wrist strap
F. Static-shielding bags
Answer: C,D,F

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Exam Code: 9L0-012 Exam Questions
Exam Name: Mac Service Certification Exam
One year free update, No help, Full refund!
9L0-012 Exam Questions Exam Prep Total Q&A: 100 Questions and Answers
Last Update: 12-02,2015

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