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Exam Code: SDM_2002001030Exam Name: SDM Certification - PS NSOP
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SDM_2002001030 Exam Dumps Total Q&A: 160 Questions and Answers
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Exam Code: SDM_2002001040Exam Name: SDM Certification - CARE
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SDM_2002001040 Free download Total Q&A: 121 Questions and Answers
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NO.1 Which are the five competence levels used in NSN?
A. Beginner, basic, intermediate, advanced, professional.
B. Initial, basic, intermediate, advanced, world-class.
C. Initial, basic, intermediate, professional, world-class.
D. Initial, basic, medium, advanced, excellent.
Answer: B
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NO.2 Why does NwOps have SLA's and which process is the MOST fundamental to achieving this?
A. SLA's are necessary to define the service quality targets and Performance Management is the key
process to achieve the targets.
B. Contractually we need metrics to measure performance quality; Fault Management is the critical
process that supports achieving them.
C. SLA's define the E2E service quality, Configuration Management is the key process to achieve the
target.
D. SLA's defines the quality of the (G)NOC services provided by NSN, The key process that MOST
affects SLA's is OSS Administration
Answer: B
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NO.3 A risk event with a 100% probability of occurrence is;
A. a risk event with a high impact.
B. a problem and triggers the contingency plan.
C. very irritating.
D. an issue and triggers the mitigation plan.
Answer: B
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NO.4 When MUST Outsourcing Deals be subject to presales extra qualification rigour to ensure
compliance with outsourcing guidelines for Qualification & QA and Solution Review?
A. When they have a TCV for services of over EUR20 million or require Level C LoA approval.
B. When they are strategic in nature, have a TCV for services of over EUR80 million or require Level B
LoA approval.
C. When they have a TCV for services of over EUR50 million or require Level C LoA approval.
D. When they are strategic in nature, have a TCV for services of over EUR100 million or require Level
A LoA approval.
Answer: B
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NO.5 As far as network operations meetings are concerned which of the following statements is
correct?
A. Due to cost saving measures I only organise network operations team meetings if major changes in
scope or SLA's occur from customer side.
B. I'm organising regular operational team meetings to keep the operations team fully informed
about the operational status at a detailed level and to check if any re-planning and/or modification of
the Transition or Transformation plan is required.
C. I'm organising regular operational team meetings in order to get a feeling about the status of the
different operational teams.
D. In the regularly organised operational team meetings my major focus is to check the timekeeping
and performance of the operations team members.
Answer: B
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NO.6 In setting up the service delivery, Operational Service Level Agreements are required for Spare
Part Management, Network Optimization and Shared Delivery of Fault Management. Which Lines of
Business will you have to set up agreements with?
A. Care; NPO; GDC
B. Other Operator Spare Part supplier; NPO; GDC
C. Customer; NPO; GDC
D. Care; Customer; GDC
Answer: A
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