NO.1 Joe's company just moved into a new building, and the company's management is very
concerned about proper equipment grounding. Which of the following risks are they attempting to
mitigate by grounding equipment?
A. Security breaches
B. Electrical shock
C. Chemical burns
D. Equipment theft
Answer: B

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NO.2 A technician is called to replace a network jack that has been damaged. Which of the following
tools will the technician need to complete this task?
A. Toner probe
B. Multimeter
C. Loopback plug
D. Crimper
Answer: D

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Explanation:
Reference. http://www.computerhope.com/jargon/c/crimp.htm

NO.3 When upgrading RAM in a laptop, which of the following would a technician need to check
FIRST in the manufacture's specifications?
A. Compatibility between CPU and memory module
B. Maximum capacity of the motherboard
C. Number of slots available on the motherboard
D. Maximum capacity of each RAM module
Answer: B

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NO.4 Which of the following laptop display types MOST often has the thinnest profile?
A. LCD
B. LED
C. OLED
D. Plasma
Answer: C

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NO.5 A user reports an inkjet printer is constantly feeding two sheets of paper for every page
printed. Which of the following would be the MOST likely reason?
A. Poor paper quality
B. Incorrect paper size
C. Defective duplexer
D. Worn feed rollers
Answer: A

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NO.6 Which of the following translates digital signals into analog for transmission over phone lines?
A. SAN
B. VoIP
C. Modem
D. Bridge
Answer: C

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NO.7 A technician is installing a new laser printer on a workstation that has Windows 7 Professional
x86 installed. Which type of printer driver is needed to complete the installation?
A. 16-bit
B. 32-bit
C. 64-bit
D. 86-bit
Answer: B

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Explanation:
Reference. http://blogs.technet.com/b/askperf/archive/2010/01/19/print-driver-installation-on-
32bit-versus-64-bit-servers.aspx

NO.8 A PC technician must upgrade memory from 2 GB to 4 GB in twenty Windows 7 notebook
computers.
Some of the laptops have DDR2 memory, and some have DDR3. The memory purchased for the
upgrade is DDR3.
Which of the following is the MOST likely outcome of this upgrade?
A. The DDR2 notebooks will work with DDR3 provided the DDR2 is installed in the first DIMM
positions.
B. The DDR3 notebooks are the only ones that will accept the new memory.
C. The DDR2 memory will fit into the DIMM positions and work.
D. The DDR3 memory will not work correctly unless the CAS (CL) values are the same.
Answer: B

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Explanation:
A DDR3 memory can only work with other DDR3 chips. It cannot work with DDR2. Therefore, the
DDR3 memory purchased can only be used to upgrade notebook computers that have DDR3 memory
installed.

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