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Exam Code: 3C00120AExam Name: APDS Customer Experience Manager Online Test (#3C00120A)
One year free update, No help, Full refund!
3C00120A Exam Questions Total Q&A: 90 Questions and Answers
Last Update: 06-11,2015
3C00120A Study Guide Detail : Click Here
NO.1 Which are customer value statements for ANAV? (Select three.)
A. Improves end-user experience by offering a refreshed look and feel for exist Management System
(CMS) customers.
B. Enables the business to analyze recorded voice content to identify key words and phrases in audio
recordings.
C. Benefits customers that require Roles-based Access (RBAC) and the ability to partition data based
on multiple tenants, or multiple business units sharing the same contact center
D. Stack, typically required by Service Providers, hosted environments, and Ian customers with
multiple sites/business units on shared contact center.
Answer: A,B,D
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NO.2 HOTSPOT
Match the Performance layer products, applications, or solutions on the right to their description on
the left. (For each description on the left, select the corresponding solution from the drop-down list
on the right.)
Answer:
Explanation:
Reference: http://www.unitysystems.com.au/docs/cc_apac_solution_brochure.pdf
NO.3 Customer supplied servers for Avaya Aura@ Experience Portal require which operating system
(OS)? (Select one.)
A. Mac OS X Server
B. Microsoft Windows 2008 Server
C. Solaris 10
D. Red Hat Enterprise Linux Server
Answer: D
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NO.4 Avaya is bidding for a telecommunications project with the Government of India ("GOI")
through one of its Partners. The GOI official who is in charge of the tender requests that the Partner
arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process
which authorizes the concerned department to undertake a capability study of all the bidders. The
Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a
demo of our core offerings. At the end of the demo, Partner and Avaya serve refreshments i.e.
tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?
A. No, because by hosting government officials, both the Partner and Avaya attempted to influence
the government to secure a favorable response bid response.
B. Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to
a legitimate government process (of reviewing bidder capabilities).
Answer: B
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NO.5 What Avaya Professional Service for Avaya Control Manager fits this definition?
__________ provides customers with a specialized evaluation of the installation site and the
network, including identifying any discrepancies that need to be rectified prior to implementation.
Network assessments may be performed to determine if the customer's network can handle the \P
solution. (Click and drag the correct option to the space below.)
A. Solution Preparation
B. Solution Design and Development
C. Education and Knowledge Transfer
D. Avaya Program Management
Answer: A
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NO.6 This solution is hosted Software as a Service or SaaS-dedicated Chat solution. It provides both
automated and live agent chat modes of operation with seamless escalation from automated to live.
(Select one.)
A. Avaya One Touch Video
B. Avaya Automated Chat
C. Avaya Customer Connections Mobile
D. Avaya CallBack Assist
Answer: B
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Reference: http://www.avaya.com/usa/product/customer-connections (see the first bulleted point
on the page)
NO.7 Which one of the Proactive products or solutions comes in two configurations, a hard dialer or a
soft dialer? (Select one.)
A. Avaya Outbound Contact Express
B. Avaya Proactive Outreach Manager
C. Avaya Proactive Contact
Answer: C
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NO.8 Avaya Business Advocate is an entitlement with which CEM Experience Layer product or
solution? (Select one.)
A. Avaya Aura@ Experience Portal
B. Avaya Aura@ Contact Center
C. Avaya Aura@ Call Center Elite
D. Avaya Intelligent Customer Routing
Answer: C
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