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Exam Code: MB2-704
Exam Name: Microsoft Dynamics CRM Application
One year free update, No help, Full refund!
MB2-704 Test Answers Total Q&A: 89 Questions and Answers
Last Update: 03-09,2015

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NO.1 Your manager needs an analysis that contains four views and three charts.
Which two actions should you perform? Each correct answer presents a complete solution. Choose
two.
A. Create one dashboard.
B. Create a Report Wizard Report.
C. Create an SSRS report.
D. Create two dashboards.
Answer: C,D

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NO.2 You create a new entitlement.
What is the initial status of the entitlement?
A. Active
B. Waiting
C. Created
D. Draft
Answer: A

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NO.3 Two active case records are related to the same issue but have nothing else in common.
Your manager asks you to make an association between the records.
What should you do?
A. Merge the two case records.
B. Reference the case ID of the other case in the case ID field of each case.
C. Add one case to the sub-grid on the other case for similar cases.
D. Reference the case ID of the other case in the notes field of each case.
Answer: A

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NO.4 You are a marketing specialist. You receive an email message from a prospective client who was
referred to your company by a current client.
You need to add the client to Microsoft Dynamics CRM so that a salesperson can follow up with the
potential client.
After tracking the email message, what should you do?
A. Convert the email message to an opportunity, and assign it to a salesperson.
B. Convert the email message to a lead, and assign it to a salesperson.
C. Create a task, and set the Regarding field to the existing customer who referred the potential
client.
D. Create a new account for the potential client and assign a follow-up phone call activity to a
salesperson.
Answer: B

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Explanation:
Ref:https://msdn.microsoft.com/en-gb/library/gg328442.aspx

NO.5 You want to track your interactions with an organization. Which type of customer record should
you create?
A. Activity
B. Account
C. Contact
D. Lead
Answer: B

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Explanation:
Ref:http://msdn.microsoft.com/en-gb/library/gg309704.aspx

NO.6 You send a quote to a customer, who accepts the quote.
You need to complete the sale and collect payment.
What should you do?
A. Convert the quote to an order, and convert the order to an invoice.
B. Close the quote as invoiced.
C. Close the quote as won.
D. Convert the quote to an invoice, and convert the invoice to an order.
Answer: A

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Explanation:
Ref:http://rc.crm.dynamics.com/RC/2011/en-us/online/5.1_CTP/quotesroutingdiagram.aspx

NO.7 What is the purpose of the business process flow in the opportunity form?
A. To show other users who are collaborating on the opportunity
B. To provide a sales script for the salesperson to use when speaking to a potential customer
C. To show the current stage in the sales lifecycle
D. To enforce entry of mandatory fields
Answer: C

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Explanation:
Ref:http://technet.microsoft.com/en-us/library/dn531164.aspx

NO.8 You need to specify the number of support hours a customer will receive.
What should you create?
A. A service activity
B. A service level agreement (SLA)
C. An entitlement
D. A contract template
Answer: C

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Explanation:
Ref:http://www.neudesic.com/blog/crm-entitlements/

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